Lucky - Luxury Dog Bag

Once you have placed your order, all in-stock items will be shipped within 1 to 2 business days. Orders placed on weekends or holidays will be processed on the following business day.

Please note: During promotional periods, shipping times may be delayed by up to 10 business days due to high order volume. We thank you for your patience while our team works to ship your order as quickly as possible.

After dispatch, it generally takes 2 to 5 business days for our products to reach you. Please note that deliveries to remote regions or international destinations may take longer. Please allow extra time during sales periods and public holidays.

Please note that delivery dates and periods are non-binding unless they have been expressly agreed upon in writing as binding. We reserve the right to [ship] only after full payment has been received from the customer

Yes, we will cover the shipping costs

We ship from our warehouses in Switzerland and Germany.

We deliver within Switzerland and to Europe to addresses that can receive packages.

We use Swiss Post & DHL for the shipping of all our orders.

As soon as your order has been shipped,
you will receive an email from us with a tracking link. You can use this link to check the status of your delivery online at any time.

PET & Co. is not responsible for lost packages, provided we have proof of delivery to the correct address. All our deliveries are completed with a delivery photo.

If you are not satisfied with a product or have a reason for a complaint, please contact our service team first by email at salesteam@petandco.ch. We will be happy to assist you and explain the next steps.

In principle, you can return unused products in their original packaging to us within 30 days of the invoice date.

Please note that hygiene or disposable products are generally excluded from exchange. Unfortunately, we cannot accept returns of individually configured or custom-made products.

If you wish to legally revoke the contract (within 14 days of receiving the goods), you must inform us of this in writing. Please use our business address or email address for this purpose.

Address for written revocation:
Variance GmbH, PET & Co.
Ackersteinstrasse
938049 Zurich
Email: salesteam@petandco.ch

Please do not send any packages to this address.

Following a successful withdrawal, we will refund all payments (excluding delivery costs) without delay, and no later than 14 days after receipt of your withdrawal notice. For this refund, we will use the same payment method as used for the original transaction.

Please send returns exclusively to one of our returns logistics centers listed below.

Responsibility for the goods only transfers to us once the return has arrived at our warehouse.

Return address Switzerland:
Solvita / Petandco.ch – Returns
Grubenstrasse 3
8902 Urdorf
Switzerland

Return address Europe:
Easypaketshop c/o PET & Co.
Schaffhauserstrasse 35
79801 Hohentengen am Hochrhein
Germany

The shipping costs for the return are to be borne by the customer. We strongly recommend sending the return via a tracked service, as we cannot accept liability for lost or delayed parcels.

The statutory warranty provisions under Swiss law apply with a warranty period of 2 years.

In addition, we provide a 5-year guarantee on our orthopedic dog beds.
In the event of a warranty claim, the manufacturer shall decide whether the product is to be repaired, replaced with an equivalent product, or if a refund of the current value is to be provided.

A warranty can only be provided if there are no grounds for exclusion. These include

• Damage due to improper handling
• Natural disasters
• Moisture damage
• Impact or drop damage
• Normal wear and tear.

Our products are designed for longevity, which is why we use durable and easy-care fabrics. As the materials vary depending on the model (e.g., felt, corduroy, or cotton), you can find product-specific care instructions directly on the respective product page under the "Material and Care" tab.

We take responsibility – consciously and consistently.

• Our production facilities are located primarily in Europe and meet strict ethical standards.
• We are committed to fair working conditions and pay wages that exceed industry standards. In selecting our materials, we strictly adhere to OEKO-TEX® specifications to guarantee maximum safety and freedom from harmful substances.
  
• At the same time, we develop products designed for longevity – high-quality craftsmanship, well-thought-out concepts, and made for many years together. This way, you can rely on your purchase – today and in the long term.

Our designs are created in the heart of Zurich.

We combine minimalist, Scandinavian style with fine, playful accents.

Each product is developed by us from scratch – with the goal of not only being aesthetically pleasing, but tangibly enriching the everyday lives of humans and dogs.

We are not anonymous mass producers or dropshippers. Thanks to our many years of experience, we personally oversee every step of production – from the initial idea to the finished product. Our goal is to create long-lasting favorites whose quality you can rely on every single day.

We understand the desire for local manufacturing very well. However, our decision was not based solely on the country of production, but rather on the quality, experience, and reliability of the entire supply chain.

Many of the specialized suppliers necessary for our products no longer exist in this form in Switzerland today. To ensure the highest quality nonetheless, we work with carefully selected production facilities in Europe that possess many years of experience and are closely networked with their regional suppliers. This structure enables short transport routes, stable processes, and consistently high quality – from the material to the finished product.

Full production in Switzerland would massively increase the final prices of our products without automatically creating any qualitative or functional added value. Our goal is to develop high-quality products that meet medical requirements and are recommended by veterinarians – while remaining accessible to you.

Our philosophy is to harmonize Swiss design, medical standards, and high-quality workmanship. This creates the balance that is important to us: well-thought-out products that are manufactured responsibly, are durable – and are fairly priced.

We offer you a variety of secure and fee-free payment methods. These include:

• Credit cards: VISA, MasterCard
• Mobile payment: TWINT, Apple Pay, Google Pay
• Direct payments: PayPal, Sofortüberweisung, Klarna
• PostFinance: E-Finance and PostCard
• Purchase on account

No, the payment options we offer are generally free of charge for you.
Credit cards: We accept MasterCard and VISA free of charge.
PostFinance: Payments via PostFinance E-Finance and PostCard are also free.

The delivered goods shall remain our property until all outstanding claims have been paid in full. Prior to the transfer of title, pledging, transfer by way of security, processing, or transformation is not permitted without our consent.

Yes, we offer "payment by invoice" as a payment method. Please note that an external credit check is carried out for this method. If the result is positive, payment by invoice will be available to you.
Payment term: The invoice amount must be paid within 20 days. We ask you to strictly adhere to this deadline in order to avoid unnecessary reminder fees.

You can pay for your order directly and conveniently via your TWINT account using the corresponding mobile app.